365ph app Privacy Policy

This Privacy Policy explains how 365ph app collects, uses, stores, and protects personal information from members in the Philippines. Please read it carefully before using our platform.

Last reviewed: 2025

1. Information We Collect

When you use 365ph app, we collect several categories of information to operate the platform effectively and comply with applicable regulations in the Philippines:

Account information: Full name, date of birth, email address, mobile number, and login credentials provided during registration.
Identity verification data: Government-issued identification documents required for account verification and age confirmation (18+).
Payment and transaction information: Philippine Peso (PHP) deposit and withdrawal records, payment method details, and transaction history associated with your account.
Device and browser data: IP address, device type, operating system, browser version, and mobile network information collected automatically when you access the platform.
Usage data: Pages visited, games accessed, session duration, bet history, and navigation patterns within 365ph app.
Cookies and tracking data: Session cookies and persistent cookies used to maintain your login state, remember preferences, and analyse platform usage. See Section 3 for more detail.

2. How We Use Your Information

365ph app uses the information we collect for the following purposes:

To create, verify, and manage your member account securely.
To process deposits, withdrawals, and all financial transactions in Philippine Peso through supported payment channels.
To comply with legal obligations including age verification, identity checks, and anti-money laundering requirements applicable in the Philippines.
To operate and improve the sportsbook, slot online, and live casino services available on the platform.
To send account-related communications such as transaction confirmations, account updates, and security alerts.
To detect and prevent fraud, unauthorised access, and other harmful activity on the platform.
To analyse aggregate usage data and improve the mobile experience for Philippines-based members.
To fulfil responsible gaming obligations, including monitoring account activity for signs of problematic behaviour.

We do not use your personal data for unsolicited marketing beyond what you have agreed to receive, and we do not sell personal data to third parties.

3. Cookies and Tracking Technologies

365ph app uses cookies and similar tracking technologies to provide a functional and personalised experience. These include:

Session cookies: Temporary files that keep you logged in during a browsing session and expire when you close your browser.
Persistent cookies: Stored on your device between sessions to remember language preferences and previously visited sections of the platform.
Analytics cookies: Used to understand how members navigate 365ph app so we can identify areas for improvement. Data collected is aggregated and does not identify individuals.

Most browsers allow you to control or disable cookies through their settings. Disabling essential cookies may affect the functionality of the platform, including your ability to log in or complete transactions.

4. Data Storage and Security

Your personal data is stored on secured servers and protected using industry-standard technical and organisational measures. These include encrypted data transmission, access controls, and regular security reviews.

We retain account data for as long as your account remains active and for a period thereafter as required by law or as needed to resolve disputes and enforce agreements. Philippine Peso transaction records are kept in line with applicable financial record-keeping requirements.

While 365ph app applies reasonable security standards, no system can guarantee absolute security. Members are responsible for keeping their login credentials confidential and for notifying us promptly of any suspected unauthorised access to their account.

365ph app does not sell or trade member personal information. We may share data with third parties only in the following limited circumstances:

Payment processors: Philippine Peso transactions are processed through authorised payment service providers who require transaction and identity data to complete payments securely.
Identity verification providers: Third-party services used to verify member age and identity in compliance with regulatory requirements.
Legal and regulatory authorities: We may disclose data to government or law enforcement bodies in the Philippines when required by law, court order, or to prevent illegal activity.
Platform infrastructure providers: Hosting and cloud service providers operating under data processing agreements with appropriate security obligations.

Any third party with whom we share data is required to handle it securely and to use it only for the specified purpose.

6. Your Rights as a Member

As a member of 365ph app based in the Philippines, you have the following rights with respect to your personal data:

Access: You may request a copy of the personal information we hold about you.
Correction: You may ask us to correct inaccurate or incomplete information in your account.
Deletion: You may request deletion of your personal data, subject to legal retention requirements and any outstanding obligations.
Account closure: You may request closure of your account at any time. This does not automatically erase all associated data where retention is required by law.

To exercise any of these rights, please contact the support team at [email protected]. We will respond to verified requests within a reasonable timeframe in accordance with applicable data protection obligations.

7. Protection of Minors

365ph app is strictly for adults aged 18 and above. We do not knowingly collect or process personal information from individuals under the legal age. If we discover that a minor has registered an account or provided personal data, the account will be closed and the data will be deleted promptly.

Parents and guardians who believe a minor may have accessed or registered on 365ph app should contact us immediately at [email protected] so we can take appropriate action.

8. Updates to This Privacy Policy

365ph app may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable laws in the Philippines. When we make material changes, we will update the review date shown at the top of this page.

Continued use of the platform after any update constitutes acceptance of the revised policy. We recommend checking this page periodically. If you have questions about any changes, you can reach the support team at [email protected] or visit the FAQ page for general guidance.

Questions About Your Privacy?

If you have any questions about how 365ph app handles your personal data, reach out to our support team at [email protected], visit the FAQ page, or manage your account by logging in.